NovaNight Desk
It reads the requests that come in while you are on a job or asleep, drafts each reply from your own approved answers, and hands the rest to a person.
Built on
Where it lands
You don't need
Slack or Notion. It lands where you already work.
01The problem
You are under a truck or asleep when the request lands. By the time you read it, the customer has waited hours, and you still have to write every answer from scratch.
Without it
A pile in the morning. Every overnight request waits for you to read it cold.
The same answers, typed again. The question you answered last week comes in again.
Risky answers. A tired reply promises a price or an approval it shouldn't.
Photos lost in email. The nameplate or damage photo gets buried.
With Nova
Sorted by morning. Urgent, routine and needs-a-person, in that order.
Replies drafted. From the answers you already approved, waiting for your yes.
Handoff rules. Anything about price, approval or a decision goes to a person, not a draft.
Attached to the request. Photos stay with the request they came with.
02How it works
Every run follows the same five steps. Nothing it writes goes out until a named person approves that exact draft: Tony on our own brands, and on yours, the person you name at setup.
From your forms and inbox, as they arrive, with any photos.
Urgent, routine, or needs a person.
From your approved answer sheet only. If the answer isn't on the sheet, there is no draft.
Price, approval, a decision or anything unclear goes straight to you, with a Telegram ping once the bot is connected.
Every reply waits as a draft in the approval queue. Nothing reaches the customer until a named person approves that exact reply.
03Sample output
What Nova produces, shown on labelled sample data. Names and figures are fictional; your own data replaces them.
Overnight inbox, sorted
| Message | What happened |
|---|---|
| Pallet coverage | Reply drafted from your answers |
| Watering the new sod | Reply drafted from your answers |
| Delivery on Thursday | Reply drafted from your answers |
| Price for Floratam | Handed to you in the morning |
| Change my delivery date | Handed to you in the morning |
| Rank your website on page one | Filed as spam |
04What you get
Installed on your accounts, tested on your real data with every message held as a draft, then hosted, watched and fixed by us.
The answer sheetYour approved answers to the questions you get most, written with you.
Reply draftsFor every routine request, from the sheet only.
The handoff listEvery request a person must answer, with why.
Your off limits listTopics that always go to a person, tested with real customer wording.
Morning sortRequests ranked urgent first, with photos attached.
A test runYour hardest questions run through it before a real customer's request is touched.
A plain English guide and a walkthrough video
Fixes and updates included for as long as you're on the care plan
05Who it's for
It fits if
Not for you if
You get a handful of requests a week. Just answer them yourself. Want the request filed in your CRM too? That's the Lead Desk.
Proof
Built for EpiqTier first. No numbers yet. We publish them after 30 days of real runs, each one linked to the run that produced it.
06Install Nova
One setup, then one monthly line. The final number comes in writing on a Project Quote before anything is built.
Setup · Growth build
$7,500 to $12,000
One time. We install it, connect it to your accounts and make it yours.
Then monthly · Optimize care plan
$1,500/mo
We host it, watch it and fix it, so you never have to.
07Questions
The Optimize care plan, $1,500/mo, covers hosting, monitoring, fixes and tuning the answer sheet from your real requests. AI usage is billed at cost on its own line. Formspree, Supabase and Telegram stay on your own plans.
About 14 days. It connects three services, and most of the time goes into writing the answer sheet and testing it on your hardest questions.
Your forms and inbox, the answers you give most often, the topics that must always come to you, and the email address replies should come from.
It never sends a reply, never quotes a price, never promises approval, and never answers from outside your sheet. Every draft waits for your yes, and everything else is handed to a person.
When you add SMS, through Twilio on your own number, a holding text can be added. Until then this engine drafts email replies only.
08For agencies and operators
If you run more than one business, or you serve clients who need the same thing, we install any engine in this catalog for each of them, then run it and fix it behind you.
Partner terms, including whether the client screens carry your name and logo, are agreed in writing on the partner call.
09Works well with
Drafts the confirmation, the status updates and the quote follow up for every order and estimate, and holds each one for your yes.
Keeps every web estimate, form enquiry and request filed in one place, with the Jobber request for each estimate planned and shown to you.
Next step
Thirty minutes on a call. Bring the job that eats your week, and we will tell you whether Nova fits, or that nothing in the store does yet. If it fits, the number comes in writing.
